1. Booking and Payment

• A booking is confirmed once full payment has cleared.

• Quotes or calendar holds are not guarantees.

• Payment is due at least 24 hours before the session start.

• Unpaid sessions may be cancelled.

• Rates are as listed on our booking platform at the time of purchase. Taxes and fees may apply.

• A card on file or deposit may be required for damages, overtime, or extra charges.

• Invoice terms may be offered at Vizzcast’s discretion.

• Overdue balances incur a 5% late fee every 14 days.

2. Cancellations and Rescheduling

• 48+ hours before session: full refund.

• 24–48 hours before session: reschedule permitted, no refund.

• Less than 24 hours: non-refundable, considered a late cancellation.

• Rescheduling is limited to one change per booking and subject to availability.

• Sessions begin and end at the booked times; late arrivals do not extend the session.

• If Vizzcast cancels, the client may choose a refund or reschedule.

3. Session Timing and Overtime

• Booked time includes setup, recording, and wrap-up.

• Staff may call session end to allow turnover for the next booking.

• Overtime is billed in hourly blocks, requires staff approval, and is not guaranteed.

4. Studio Rules and Conduct

• Only scheduled guests may attend; capacity limits apply.

• Beverages are allowed. Food requires advance approval.

• Alcohol, drugs, smoking, and vaping are not permitted.

• Clients and guests must behave professionally and respectfully. Misconduct may result in removal without refund.

• Pets are not permitted unless pre-approved (service animals permitted by law).

• Casual BTS photos or short smartphone videos are permitted.

• Use of DSLRs, mirrorless, or professional cameras requires written approval. For professional BTS, book Vizzcast’s in-house services.

5. Equipment and Staff

• Studio equipment must be used as directed. Report issues immediately.

• No outside recording gear, cameras, or operators without prior approval. Unauthorized use may result in session termination without refund.

• Clients are financially responsible for any damage to equipment, furniture, or facilities caused during their booking.

6. File Delivery and Storage

• Raw files are typically delivered within 24–48 hours.

• 7 days of cloud storage is included.

• After 7 days, files may be deleted.

• Extended storage available as an Add-On ($75/month per session).

• Clients are responsible for downloading and backing up files.

• Vizzcast is not responsible for expired links or deleted files.

7. Packages and Bundles

• Packages must be booked in advance and are non-refundable once purchased.

• Packages must be used within their validity period (2–3 months).

• Unused hours expire unless a new package is purchased within 14 days of expiry (max one carry-forward).

• Packages may not be split, shared, or transferred without written approval.

8. Add-On Services

• Add-Ons may include: cameras, remote guest integration, teleprompter, technical engineer, live ISO switching, editing, promo trailers, social clips, subtitles, rush delivery, storage, co-working space, portraits, or photography.

• Add-Ons must be booked and paid in advance. Same-day requests are subject to availability and rush fees.

• Add-Ons are non-refundable once the session begins.

• Delivery timelines may shift depending on client responsiveness (approvals, timestamps, logo submissions).

• All photography and videography must be arranged through Vizzcast. Outside operators are not permitted.

9. Technical Failures

• Vizzcast guarantees professional-grade equipment and staff oversight.

• In rare cases of equipment failure, liability is limited to rebooking or refunding the studio fee.

• Vizzcast is not responsible for failures caused by client equipment, external drives, third-party platforms (Zoom, Riverside, etc.), or unstable internet.

10. Client Content and Approvals

• Clients must provide all necessary assets for editing (logos, timestamps, notes) on time.

• Delays may extend delivery timelines.

• Drafts not reviewed within 48 hours are considered approved.

• Subtitles are delivered as-is unless proofreading is purchased.

11. Intellectual Property

• Upon full payment, all recorded content belongs to the client.

• Vizzcast may use behind-the-scenes clips or images for marketing with credit unless the client opts out in writing before the session.

• All branding, studio designs, and internal processes remain the property of Vizzcast.

12. Liability and Indemnification

• Vizzcast is not responsible for lost, stolen, or damaged personal items.

• Clients are responsible for damages or injuries caused by themselves or their guests.

• Clients agree to indemnify Vizzcast against claims, damages, or expenses arising from their activities, content, or breach of these Terms.

• Vizzcast’s total liability is limited to the booking fee paid.

13. Health and Safety

• Vizzcast may refuse entry or remove individuals who pose a safety risk, display disruptive behavior, or fail to comply with staff.

• Clients are responsible for ensuring guest compliance with safety policies.

14. Force Majeure

• Vizzcast is not liable for cancellations or interruptions caused by events beyond its control (natural disasters, power outages, government restrictions).

• In such cases, rescheduling will be offered as the sole remedy.

15. Noise and Disruption

• Vizzcast has installed acoustic treatments, professional microphones, and advanced processing to reduce outside noise.

• Complete sound isolation cannot be guaranteed.

16. Termination and Blacklisting

• Vizzcast may immediately terminate a session without refund for unsafe conditions, misconduct, or violations of these Terms.

• Vizzcast reserves the right to refuse future bookings to clients who repeatedly violate policies, fail to pay, or abuse staff.

17. Changes to Terms

• Vizzcast may update these Terms at any time.

• The version in effect at the time of booking applies to that booking.

• Continued use of the studio constitutes acceptance of updated Terms.